> For the complete documentation index, see [llms.txt](https://docs.optionomega.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.optionomega.com/support/contact-us-support.md).

# Contact Us / Support

Option Omega does not offer phone support, but we are easy to reach.

If you need help upgrading or changing your plan, resetting a password, or handling other account or subscription issues, email us at `billing@optionomega.com`.

Have feedback or ideas to improve the product? Browse and upvote feature requests or submit your own ideas here on our [Canny Feature Request Board](https://optionomega.canny.io/feature-requests).

If you need backtesting or technical support, please do not email technical questions. We have staffed Discord channels for chat support. [Join here](https://discord.gg/s5HG3ECUE4).

If you're on the automation platform, please also follow [#known-issues](https://discord.com/channels/882705067210317915/1377977525933834260).

You can self-verify by entering your Discord username in the **Discord Username** field on `optionomega.com`. That grants you access to the verified channels. Watch this one-minute video for the steps:

{% embed url="<https://youtu.be/MyEkmc96t1E?si=j3lRl0IT8Sgl_Ns3>" %}